Support

Need help with your Cramly account, subscription, uploads, generated study materials, or data requests? Use the details below so we can investigate quickly.

Billing And Subscription Help

For web purchases, use the customer portal link in your Polar receipt, or manage your plan from Cramly Settings. Refund eligibility is explained in the Cramly Refund Policy.

For iOS subscription charges, refunds, and payment-method issues, Apple is the billing merchant. Manage subscriptions from your Apple ID subscription settings.

If your Cramly Pro access does not unlock after a valid Apple purchase, email support and include the Apple account email used for the purchase plus a screenshot or transaction reference if available.

Account And Data Requests

You can update profile details and delete your account inside the app. If you cannot access the app, email support from the address associated with your account and state whether you need help regaining access, correcting account details, or deleting your data.

If you delete your Cramly account, remember that Polar web subscriptions and Apple subscriptions must still be canceled separately through the platform that processed the purchase.

Technical Issues

For upload failures, missing generated content, playback issues, or tutor problems, include:

• the subject name or affected topic
• what device, browser, or app version you were using
• what you expected to happen
• what actually happened
• a screenshot if the problem is visible

Policy Links

Privacy Policy: https://cramly.org/privacy

Terms of Use: https://cramly.org/terms

Refund Policy: https://cramly.org/refund-policy